111 Canterbury Road
Sittingbourne
Kent
ME10 4JA
01795 - 423300

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Canterbury Road Surgery

The responsibility for the computers in the practice was taken over by the Health Authority in 2004.

This was done under a new national GP contract that Dr Beerstecher voted against.

We were the first practice in Kent to change to an online electronic medical records (EMR) to store your information securely offsite.

Last year, in the latest re-disorganisation of the NHS, the responsibility for servicing the computers was transferred from NHS England (formerly the departmernt of healt) to the Clinical Commissioning Group (CCG; formerly the PCT, formerly the PCG, formerly FHSA).

Dr Beerstecher still has two computers from 2004, which he refurbished himself as the upgrades offered by the health authority in 2008 were too noisy and too large for the reception desk and the doctor's desk.

In 2015 other practices were given new computers to replace the ones issued in 2008.

Due to the previous problems in 2008 Dr Beerstecher asked for just one computer to be replaced as a trial. This crashed all the other computers access to the network and Dr Beerstecher had to spend several weekends trying to work out how the health authority had disabled the operating system and put things right so we could access important information like the child protection folders. Additionally it needed more software to make the printers work, the health authority was going to throw away perfectly good equipment for the want of some free software.

You would think that the health authority would be happy that we spent all this time and effort trying to put the mess right. However, due to the transfer of the maintenance responsibility the CCG presented Dr Beerstecher with an incomprehensible contract that would prevent us from repairing problems and that would give the practice unlimited liability for billions of pounds, potentially  underwriting up the whole of the NHS IT.

Dr Beerstecher does not want to sign a contract he does not understand and that leaves the practice with computers that cannot be used properly.

As retaliation threatening emails and letters were received. These also do not specify what exactly is going to happen, but potentially could lead to us not being able to access the electronic patient records we have created in the last 15 years.

This would endanger your health, as no appointments, no prescriptions and no electronic results and letters could be received or sent by the practice.

The contracts and some communications are reproduced on the right. If anyone is able to understand what the contract means, please let us know.


Update October 2016:

Dr Beerstecher ended up replacing all the computers over several weekends in August and transferring the programs, work that should have been done by the health authority, computers that should have been paid for by the health authority.