111 Canterbury Road
ME10 4JA
01795 - 423300


Canterbury Road Surgery

Practice Team
Dr H Beerstecher, Male, Sole Practitioner, Artsexamen, Leiden, The Netherlands, 1989
Mrs A Beerstecher, Practice Manager, Nurse, LLB, RGN, OHNC, CMIOSH
Mrs S Kennett, Receptionist
Mrs. L Henderson, Receptionist
Mrs I Hatch, Environmental control
Usual Associated Staff
Midwife liaison, (01634) 825114
District Nurses, 0300 1234 450
Health Visitor 0300 123 4014
Community Mental Health Team, (01795) 418300, ext. 2022
You can call or attend reception to make an appointment to see the doctor or the nurse. Some slots can be booked online: www.111crs.co.uk.
All consultations are by appointment.
Out of Hours
MedOCC, dial 111  (18.30 to 08.00, weekends and bank holidays)
NHS 111,  dial 111   (Links on NHS choices website)
Nurse Walk In Centre; Memorial Hospital, Bell Road
Free alternative GP services: Sheppey Health Care. 01795 - 879199 (open 8-8; 7/7 in Sheppey Community Hospital, Plover Road Minster). Note you may only get a rudimentary service if you live outside Sheppey isle.
Home visits
This service is for people who cannot leave the house due to their acute medical condition. Please request the visits before 10.30 a.m. The doctor may ring if the reason for the request is not clear.
Enquiries and Results
Please ring between 2 and 4 PM (14.00 - 16.00), the reception may be too busy to deal with your request at other times when clinics are ongoing.
Repeat Prescriptions
These are NOT available by telephone.
You can request these:
· By post with a Stamped Addressed Envelope.
· By dropping your (written) request at the surgery reception or letterbox.
· Request online via www.111crs.co.uk
Please allow two working days for the prescription to be processed before collecting.
If you arrange for a third party (pharmacy) to collect your prescription, please indicate this on your request.
It is your responsibility to order your medication in time.
Practice Nurse
The nurse can help you with a range of services like:
Childhood, travel and update immunisations
Cervical smears
Pill checks
Follow up of blood pressure, asthma and diabetes where appropriate.
Rights and Responsibilities
Patients have the right to expect a quality, efficient confidential service.
In return we expect patients to be reasonable when using the services of the Surgery.
Full details are in the NHS constitution (gov.uk)
Complaints and suggestions
These are usually addressed through our in-house procedure or via NHS Kent and Medway. If you are not happy with the outcome of your complaint after the local process you can ask the Ombudsman for a review.
You can also contact the GMC or NMC, or take legal advice at any time. SEAP and NHS Advocacy might be of assistance.

Abuse of Staff
The Surgery does not tolerate physical or verbal abuse (shouting, swearing).
Any such incident may result in the removal of the family from the Practice List.

The Surgery facilities
The reception, waiting room and consulting rooms are on the ground floor. There is a toilet, which is suitable for people with disabilities, also located on the ground floor.
We also have a portable loop for hearing impaired people.
Chaperone policy  This is displayed on the right,  taken from the LMC.

(Continued on page 2)

  • Practice Team
  • Usual Associated Staff
  • Appointments
  • Out of Hours
  • Home visits
  • Enquiries and results
  • Repeat Prescriptions
  • Practice Nurse
  • Rights and Responsibilities
  • Complaints and suggestions
  • Abuse of Staff
  • The Surgery facilities
  • Chaperone policy

Contents of next page

  • Registering with the Surgery
  • Telephone numbers
  • Confidentiality
  • 3 yearly checks (yearly if over 75)
  • New patient check
  • Asthma
  • Diabetic clinic
  • Childhood immunisations
  • Child Health Surveillance
  • Maternity
  • Family planning
  • Minor Surgery
  • Other services
  • Surgery Hours
  • Practice Area