Sites relating to regulation and complaints
Information from the local health authority. Find help in accessing other services like dentists or making complaints through
"the complaints team" 0300 311 22 33 email@example.com
The General Medical Council
Information about regulation and check doctors registration. Deals with some types of complaints about doctors. There is a section containing the outcome of hearings-- scroll down to reach the search box.
The ombudsman for Health
For complaints that cannot be resolved by the local NHS. 0345 015 4033 firstname.lastname@example.org
Care Quality Commission (CQC)
Regulates, inspects and reports on healthcare providers. Does not directly deal with complaints about individuals.
Sites related to information on the practice and the NHS.
Guide to the NHS, introduction to the health service on youtube
http://www.gov.uk/ Department of Health website.
Some of the satisfaction survey information before 2009 is now archived. For 2007/08 it is on the hscic website. From 2009 surveys are published by Ipsos MORI on behalf of the DH.
GMS Contract (the contract the practice has) and other contracting types for provision of primary care.
The information centre for health and social care
Information centre, this quango (Quasi-Autonomous Non-Governmental Organisation) holds some of the performance information on the Quality and Outcomes Framework and some information on patient satisfaction questionnaires. This site is difficult to negotiate due to the sheer volume of information and redirects you to sub-sites for some subjects.
Some information on GP income is also published here. HSCIC also houses NHS indicators, NHS comparators and GP outcomes.
This site publishes some comparative information about practices, how many patients are referred to hospital or practice age structure, choose the subject from the drop-down box. Some of this information is replicated on the NHS website in 2013 and 2014. There is no guidance however how to interpret the information. For the CCG it may be bad (expensive) if many people are sent to the orthopaedic specialist, but if your leg is hurting you may appreciate seeing a specialist.
A quango that advices PCTs on contracts. Very little information is available unless you pay the £20,000 membership fee.
More comparison data for services.
National Patient Safety Agency
Quango concerned with patient safety and has a subsidiary that can investigate doctors.
Investigates doctors, previously part of the safety agency, but transferred to the NHS litigation authority in 2013.
http://www.nhsconfed.org/ and http://www.nhsemployers.org/ More quangos than you can shake a stick at.
Website maintained by a GP, this has information about the Quality and Outcomes Framework, presenting data in a different way from the ic.nhs site.